ITS LMS Support Page

Brightspace Login 

Faculty, staff*, and students CAS

Guest

*Staff accounts are not added automatically to Brightspace. A help desk request must be made to have a staff account added to Brightspace. 

Main 91ÉçÇø Brightspace LMS site: 91ÉçÇø, FAQs, Support/Training

Desire2Learn’s Brightspace Help Desk

We kindly ask that your first point of contact for questions and technical support about Brightspace be Brightspace's 24/7 Technical Support. We currently license this technical support to help support our campus community. A listing of ways to get help with Brightspace can be found in this  along with a link to Brightspace's 24/7 Technical Support.    

91ÉçÇø’s ITS Help Desk Knowledge Base

of commonly asked Brightspace questions. 

If you don’t find what you are looking for there we recommend reaching out to D2L’s Help Desk first and they will escalate your question to 91ÉçÇø’s Help Desk when needed. 

Escalation to 91ÉçÇø’s ITS Help Desk happens for the following reasons. Please feel free to bypass Brightspace Support and to contact 91ÉçÇø’s Help Desk for Brightspace Assistance with: 

  • course merges
  • sandbox and organization requests
  • staff and guest account creation requests
  • guest account requests
  • incorrect enrollments
  • incorrect email address or name
  • campus-supported third-party tools such as Turnitin, Panopto, Zoom, Gradescope, iClicker etc…
  • requests to have third-party educational tools integrated with Brightspace
  • Incorrect course information or missing courses

Third-Party Tool Support

There are several third-party tools integrated with the LMS. Some of these tools are licensed and supported by 91ÉçÇø. Other tools are not licensed by us and support for those tools should be directed to that vendor. 

Licensed Tools:

  •  Gradescope
  •  Turnitin
  •  ExamSoft
  •  Google
  •  Office 365
  •  iClicker
  •  Sensus Access

For assistance with any of the above tools can be found by filling out this form found within 91ÉçÇø’s ITS Help Desk.