Residential Life Student Support Staff

Student Support Coordinators 

91ÉçÇø Residential Life offers private case management services right in our residential communities, led by our two Student Support Coordinators. The Student Support Coordinators are Licensed Social Workers who supervise the graduate level Student Support Staff members, provide case management services and crisis intervention. 

Student Support Staff 

Our graduate level Student Support Staff members from the University's Master of Social Work (MSW) program are here to help our residents navigate and adjust to life on campus, and support their transition to young adulthood by providing assistance with social, behavioral, emotional and academic concerns.

The Student Support Staff is a private, not confidential, resource for students. Graduate level Student Support Staff may be obligated to report information to the University's Title IX coordinator.

Graduate Level Student Support Staff help by: 

  • Meeting with students in distress or in need of assistance
  • Providing a safe, private and accepting space for students to discuss their needs or concerns
  • Assisting residents with resolving roommate issues or interpersonal conflicts
  • Helping students build healthy boundaries and relationships with others
  • Building connections for residential students to help them with a sense of community at 91ÉçÇø
  • Conducting wellness checks on residents who may need some additional support or be struggling with self-harm, mental health concerns or concerns for safety and wellbeing
  • Implementing ATOD referrals to provide an educational opportunity for students who may be struggling with alcohol or substance use
  • Helping students understand the resources and support on campus and to connect with those resources
  • Partnering with Residential Life student and professional staff to better support our students

Availability & Connection:

Each graduate level Student Support Staff member only works 16 hours per week. You can reach out to and connect with a graduate level Student Support Staff member assigned to any residential community.

If you are looking to connect with a graduate level Student Support Staff member, please review their hours of availability and contact information below and know you are able to reach out to any of the interns available that day. 

If you need to connect with a graduate level Student Support Staff member during a time they are not available (weekly hours and office locations/contacts listed below) and/or you are unsure who to contact, please contact our Student Support Coordinators who will coordinate follow up and support.

Evening & Saturday Hours:

We have graduate level Student Support Staff available for our residential students after hours on weekdays from 5 p.m. – 8 p.m. and on a rotating basis every Saturday from 12 p.m. – 8 p.m.

If you need support, call one of the available graduate level Student Support Staff  at 607-777-7452 to talk, or set up a time to meet with them in person. Remember, we are here to help — there is nothing too big or too small!

Meet Our Fall 2024 Student Support Team

Caitlin Novielli she/her 

mswnovielli

Hinman - NAR 264

(607) 777-7458

cnovielli@binghamton.edu 

Hours: Thursdays and Fridays 8 a.m.–4 p.m.

I decided to pursue social work because I wanted to be a part of a field that has the power to positively impact people and communities. 

David Terwilliger he/him

mswterwilliger

All Communities - Onondaga 204B

(607) 777-2636

dterwil1@binghamton.edu 

Hours: Monday 3p.m.-7p.m., Friday 8:30a.m.-4:30p.m. and Saturday 1:00p.m.-5:00p.m.

I am passionate about social work because my family has been supportive of others since my great-great grandmother and her husband came to America. They helped support individuals experiencing houselessness and food scarcity during the Great depression. Hearing and seeing how my family has been invested into helping and supporting others has inspired me to carry on that part of our legacy. Social work gives me the best chance at helping support my local community and removing barriers for others. That is why I decided to pursue social work. 

Vicki Bange she/her

mswbange

(607) 777-2631

All Communities (after hours) - Onondaga 204A

vbange@binghamton.edu 

Hours: Monday 4:00p.m.-8:00p.m., Tuesday 3:30p.m.-7:30p.m., Thursday and Friday 3:30p.m.-7:30p.m.

The thing that brings me the most joy is helping people and feeling useful. I think I have a talent for this work and it will help people and seemed like it would satisfy my need to feel useful!

Fabiha Khan she/her

mswfkhan

Hinman and Mountainview - NAR 263

(607) 777-2045

fkhan48@binghamton.edu 

Hours: Monday 8:00a.m.-4:00p.m. and Sunday 10:00a.m.-6:00p.m. 

 I'm passionate about social work because it allows me to directly support and empower individuals and communities facing challenges. I chose to pursue social work because I wanted a career where I could make a meaningful difference in people's lives and contribute to social justice and equality.

Julia Collins she/her 

mswcollins

Mountainview - App 101E

(607) 777-7659

jcolli30@binghamton.edu 

Hours: Monday and Tuesday 9:00a.m.-5:00p.m.

I strongly believe in spreading mental health awareness across all communities. By pursuing a degree in social work, I will dedicate myself to erasing the stigma.

Ashley Cicciarelli she/her 

mswcicciarelli

Newing - Endicott 127

(607) 777-5247

aciccia1@binghamton.edu 

Hours: Monday and Tuesday 9:00a.m.-5:00p.m. 

When I first developed an interested in social work, I always wondered what makes a person who they are? Why does someone select one decision rather than another? Years later, I’m still gathering information to develop a solid conclusion. Perhaps some of the answer lies in the consensus that life is full of challenges that are not always fair or easy to manage. With these difficult obstacles, individuals may be confused, frustrated, anxious, alone, and feel as nobody is truly on their side. I strive to be the objective voice for someone who decides they want/need support. Be a resource for someone to come to when times are not only tough, but in any circumstance.

Uzmaa Khan she/her 

mswukhan

(607) 777-2631

CIW - Onondaga 204A

ukhan4@binghamton.edu 

Hours: Mondays and Wednesdays 8:00a.m.-4:00p.m.

My motive to become a social worker stems from a desire to serve communities in need and contribute to a positive impact on people’s lives. I've always had the natural desire to help everyone in whatever way I could, and I made my passion into a career. 

Madison Mandarino she/her

mswmandarino

Dickinson and Newing - Rafuse 125

(607) 777-5417

mmandar1@binghamton.edu

Hours: Mondays and Tuesdays 10:30a.m.-6:30p.m. 

I want to a pursue a career in social work because I am passionate about helping people.

Makayla Serine she/her mswserrine

Apartments - Choconut 101K

(607) 777-3674

mserine1@binghamton.edu 

Hours: Wednesdays and Thursdays 12:00p.m.-8:00p.m. 

I decided to go into social work after working in a local inpatient for substance use. Seeing the impact social workers made on people there helped me make the decision to start pursuing my MSW.

Jasleen Jaime she/her 
mswjaime

Hinman and CIW - NAR 264

(607) 777-7458

jjaime1@binghamton.edu 

Hours: Tuesdays and Wednesdays 10:00a.m.-6:00p.m.

I am passionate about social work because I have always been the type to want to help others whether it’s as small as opening a door or as big as their mental health. Social work is very broad and allows me to be able to choose from various jobs that all have the same common denominator of helping others. 

Haley Robbins she/her

mswrobbins

Newing - Endicott 127

(607) 777-5247

hrobbins1@binghamton.edu 

Hours: Thursdays and Fridays 9:00a.m.-5:00p.m. 

I am passionate about social work because I believe that everyone deserves to have someone in their corner supporting them. I am pursuing social work as my career because I want to create positive change in my client's life and support them while they face hardships in their life.

Samantha Herschmann she/her

mswherschmann

Dickinson - O'Connor 121

(607) 777-7335

shersch2@binghamton.edu 

Hours: Thursdays and Fridays 10:00a.m.-6:00p.m.

I am passionate about social work because I believe that every person has the capacity to change, and I enjoy empowering people. I am also very passionate about social justice, and the values of social work intersect with my own. I decided to pursue social work because I have always been fascinated in human beings, and also because mental health issues are so prevalent in society.